All orders are shipped within 3-5 business working days from the date of ordering/payment.
Sadly our birds refuse to fly on bank holidays so no orders can be sent out until the following working day.
We take payments through PayPal.
If you would like to make changes to your order you must do so before submitting your payment. Unfortunately we can't make changes once a payment has been placed.
As we're just a Bambino at the moment, we are unable to refund orders.
But all is not lost! If your item is still in stock, we DO accept size exchanges or exchanges for a different item of the same monetary value within 7 days of arrival.
All items sent back must be in perfect condition and in the original packaging. We will have to get our team of inspectors on the case and if they find that the item(s) has/have been worn, washed or damaged in anyway, we, unfortunately, won't be able to exchange your item(s) and it/they will be sent back to you.
Please contact us to make sure your item is in stock before sending the item(s) back to us.
Exchanged items being sent back to you is free but sending the items to us for exchange is on the buyers part. We recommend you send the parcel with a tracking number, so it doesn't decide to go for a stroll on the way to us.